Your Privacy Is Our Priority

1 Introduction and Scope

This privacy policy ("Policy") applies to all services, websites, and mobile applications of the 11111 bet platform. By using our services, you are considered to have accepted all the terms of this policy. The purpose of this policy is to clearly inform you why we collect your data, how we use it, and what steps we take to protect it.

11111 bet is committed to creating a safe and trustworthy online gaming environment for users in Bangladesh. Read our about us page to learn about who we are and what we offer.

This policy has been prepared in line with applicable data protection laws in Bangladesh and international best practices. By creating an account, you are considered to have read and understood this policy.

2 What Information We Collect

11111 bet collects certain information in order to provide services to you. This information falls into two categories — what you provide directly, and what is collected automatically through your use of the service.

2.1 Information You Provide Directly

• Full name and date of birth — required for age verification
• Mobile number and email address — for communication and OTP verification
• National ID (NID) or passport details — for identity verification purposes
• Financial transaction details — bKash, Nagad, Rocket, or Upay number
• Account password — stored in encrypted form, not visible to any staff member

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Page visit history and session duration
• Game play history and betting records
• Cookies and local storage data (see Section 6 for details)

3 Purpose of Data Use

Collected information is used only for the following legitimate purposes. Your data will not be used for any unauthorised or unrelated reason.

1. Account Management: Completing registration, login, password recovery, and account verification processes.
2. Financial Transactions: Processing deposit and withdrawal requests, preventing fraud, and maintaining transaction records.
3. Customer Support: Resolving your issues, providing live chat assistance, and handling complaints.
4. Service Improvement: Analysing platform performance, testing new features, and improving user experience.
5. Security Monitoring: Detecting unauthorised access, account theft, and suspicious activity.
6. Promotional Communications: Informing you about bonus offers and updates — only with your consent.
7. Legal Compliance: Fulfilling legal obligations related to the prevention of financial crimes.

4 Data Storage and Security

11111 bet follows the highest industry standards to protect your data. Our technical and organisational security measures are as follows:

4.1 Encryption and Secure Connections

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. When you see the padlock icon in your browser, your connection is secure. Passwords and sensitive data are hashed using bcrypt or an equivalent strong algorithm.

4.2 Access Control

Only authorised staff members can access your personal data, and only when required for a specific task. All access is logged and regularly audited.

4.3 Retention Period

Data is retained while your account is active. Even after an account is closed, financial transaction records may be kept for a set period as required by law. After that period, data is securely deleted.

5 Sharing Data with Third Parties

11111 bet does not sell your personal data or rent it to third parties for commercial purposes. However, sharing limited data may be necessary in certain circumstances:

5.1 With Service Partners

Only the necessary data is shared with trusted partners for payment processing, game software provision, and technical support. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

Data may be disclosed as required by law in response to court orders, lawful requests from government authorities, or financial crime investigations. If such a disclosure occurs, we will attempt to notify you where permitted by law.

5.3 Business Changes

In the event of a merger, acquisition, or transfer of any part of the business, user data may be transferred as part of the assets. Affected users will be given advance notice in such cases.

6 Cookies and Tracking Technologies

Cookies are used on the 11111 bet website and app to improve service quality and make the user experience smoother.

6.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and maintain security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference, game settings, and personalised experience.
• Analytical Cookies: Used to analyse which pages are visited most and improve the service accordingly.

6.2 Managing Cookies

You can block or delete cookies from your browser settings. However, disabling essential cookies may prevent some key features of the platform from working properly.

7 Your Rights

You have certain fundamental rights over your personal data, which 11111 bet always respects:

1. Right to Access: You may request to view what information is stored in your account at any time.
2. Right to Correction: You may contact us to correct any inaccurate or incomplete information.
3. Right to Deletion: In certain circumstances, you may request that your data be deleted, unless it is required to be retained due to legal obligations.
4. Right to Restrict Processing: You have the right to request that your data not be used for specific purposes.
5. Right to Opt Out of Promotional Communications: If you do not wish to receive marketing emails or messages, you may opt out at any time.
6. Right to Complain: If you have any concerns about your data protection, you may file a complaint with our support team.

To exercise these rights, contact us through our support channels. We will aim to respond to your request within 30 business days of receipt.

8 Protection of Minors

11111 bet strictly does not provide services to anyone under the age of 21. Age verification is mandatory at registration, and additional verification may be required in cases of doubt.

If a minor has created an account by any means and this comes to our attention, that account is immediately closed and all related data is securely deleted. We recommend reading our responsible gaming guidelines to learn about responsible gaming practices.

9 Policy Changes and Updates

11111 bet reserves the right to amend or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use the service after any changes are made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly. If there is any conflict between this policy and the terms of other agreements, our terms and conditions will take precedence.

10 Contact Us

For any questions, requests, or complaints related to this privacy policy, contact us directly. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.